Products
What materials are your sofas made of?
A: Our sofas are crafted from premium materials such as solid wood frames, high-density foam, and top-quality fabrics or leather. Each piece is designed for long-lasting comfort and timeless beauty.
Are your sofas durable?
A: Yes, every Olive and Dew sofa is built to stand the test of time. We combine expert craftsmanship with durable materials to ensure strength, stability, and comfort for years to come.
Do the cushions come with the sofa?
A: Yes, all our sofas include seat and back cushions as shown in the product photos. Please refer to the product description for full details.
Are the cushion covers removable and washable?
A: Many of our sofas feature removable cushion covers with zippers for easy cleaning. Please check your product’s care details for specific instructions.
Do you offer assembly services?
A: Most of our sofas arrive partially assembled for convenience, with easy-to-follow instructions included. For select models, white-glove delivery and setup options may be available.
Can I see fabric or material samples before ordering?
A: Yes! We can provide fabric or leather swatches upon request so you can experience the texture and color before making your decision.
How do I care for my sofa?
A: Gently vacuum or wipe with a soft cloth to remove dust, avoid harsh chemicals, and rotate cushions regularly to maintain their shape and comfort.
Do you offer warranties on your products?
A: Yes, many of our sofas include a manufacturer’s warranty covering craftsmanship and structural quality. Warranty details are listed on each product page.
Can I customize the size, fabric, or color?
A: Absolutely! Many Olive and Dew sofas can be customized to your preferred size, fabric, or color. Please contact our design team for personalized options.
What if a product is out of stock?
A: You can sign up for a back-in-stock alert or reach out to our customer care team for restock timelines and availability updates.
Orders
How do I place an order?
A: Browse our sofa collection, select your favorite design, add it to your cart, and proceed to secure checkout — it’s that simple.
Do I need an account to place an order?
A: You can check out as a guest, but creating an Olive and Dew account allows you to track your orders, save favorites, and enjoy a faster checkout experience.
Can I modify or cancel my order after placing it?
A: Yes, if your order hasn’t been processed or shipped yet. Please contact our support team immediately, and we’ll do our best to assist you.
How will I know if my order is confirmed?
A: You’ll receive a confirmation email right after placing your order, followed by tracking details once your sofa has been shipped.
Do you accept bulk or custom orders?
A: Yes! Whether furnishing a home or a commercial space, we’re happy to accommodate bulk or custom requests. Contact our team to discuss your project.
Shipping & Payments
What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and other secure online payment options for your convenience.
Is my payment information secure?
A: Absolutely. All payments are processed through encrypted and verified gateways to ensure your data remains safe.
Do you offer cash on delivery (COD)?
A: Currently, we accept online payments only to maintain a smooth and secure transaction process.
Can I pay in installments?
A: Depending on your payment provider, installment or “Buy Now, Pay Later” options may be available at checkout.
Why was my payment declined?
A: This may occur due to incorrect details, insufficient funds, or bank restrictions. Please verify your information or contact your bank for assistance.